GiD FAQ (Service Desk) : Error when connecting to the server

If GiD raises an error trying to connect to the GidDataManager, then try to solve it by following these steps:

  1. You must be signed in to the licence manager (pressing the upper-right icon on the GiD toolbar, you must have a username, usually your e-mail address, and a password).

  2. If you are already signed in, try to sign out/sign in again (pressing the upper-right icon on the GiD toolbar).

  3. (Windows only) Open Control Panel → Programs → Programs and Features → Turn Windows features on or off. Check if SMB 1.0/CIFS File Sharing Support is enabled.

4. (Windows only) Try once to manually “Add a network location ”:

Connect to :

https://neco.gidsimulation.com/remote.php/dav/files/ <e-mail>

where <e-mail> is the e-mail address that is your username for the licence manager.

Note : in <e-mail> the character @ should be replaced by %40

Enter your username (e-mail) and password.

This is only needed once, afterwards, probably GiD will be able to connect/disconnect to the model manager.